beji's Privacy Policy

Introduction and Scope

This privacy policy ("Policy") applies to beji's website, mobile application, and all related digital services. By registering an account on beji or continuing to use the platform, you are considered to have accepted the terms of this Policy.

We believe you should have full control over your personal information. In this policy we have clearly described what information is collected, why it is collected, and how it is kept secure. For the overall terms of our services, please read our Terms and Conditions page, which applies together with this Policy.

This policy has been prepared in accordance with applicable data protection laws and regulations of Bangladesh. beji always gives the highest priority to the privacy of your information.

What Information We Collect

We collect various types of information for registration and service delivery on beji. This information can be divided into two main categories:

2.1 Information You Provide Directly

• Full name, date of birth, and national ID number (for account verification)
• Email address and mobile number (for communication and OTP verification)
• Payment information — mobile number for bKash, Nagad, Rocket, or Upay (to process transactions)
• Account password (stored in encrypted form, never in plain text)
• Any information provided in support tickets or live chat

2.2 Automatically Collected Information

• IP address, browser type, and operating system information
• Device identifier information and mobile network type
• Site access times, session duration, and pages visited
• Game play history, betting activity, and financial transaction logs
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from payment processors or identity verification services. This information is used solely to keep your account secure and to prevent fraud.

Purpose of Using Information

Collected information is used for specific purposes. beji never uses your information for unnecessary or unrelated purposes.

3.1 Service Operation and Improvement

• Account creation, verification, and management
• Processing all financial transactions including deposits and withdrawals
• Providing gaming services and creating a personalised experience
• Resolving technical issues and improving platform performance

3.2 Security and Compliance

• Ensuring the security of accounts and transactions
• Detecting and preventing fraudulent activity
• Identifying multiple accounts or bonus abuse
• Complying with applicable laws and regulations

3.3 Communication and Support

• Sending transaction notifications and important updates
• Providing support through 24/7 live chat and email support
• Sharing information about promotional offers (with your consent)
• Urgent security-related notifications

Sharing Information with Third Parties

beji does not sell your personal information or transfer it to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Payment processors (such as bKash, Nagad, Rocket, Upay), game software providers, and technical infrastructure services — these parties receive limited access only to the information needed to deliver specific services. These parties operate under our own data protection agreements.

4.2 Legal Obligations

Information may be disclosed pursuant to court orders, lawful requests from law enforcement agencies, or requirements under applicable law. In such cases we provide only the minimum information necessary.

4.3 Business Restructuring

If any change occurs in beji's business structure (such as a merger or acquisition), information may be transferred. However, in such cases this privacy policy will remain in effect or you will be notified in advance.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the beji website. Cookies are small text files stored on your device that improve your browsing experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled
• Functional cookies: Used to remember your preferences (language, interface settings)
• Analytics cookies: For monitoring site performance and improving the user experience
• Security cookies: To detect fraudulent logins and unusual activity

You can control most cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.

Data Security Measures

To ensure the security of your information, beji maintains multiple layers of technical and administrative protection.

6.1 Technical Protection

• SSL/TLS encryption technology used for all data transfers
• Passwords stored using industry-standard hashing algorithms
• OTP verification at the time of account login
• Server-level firewalls and intrusion detection systems
• Regular security audits and vulnerability testing

6.2 Administrative Controls

• Only authorised staff have access to the information they need
• Regular data protection training provided to staff
• All data access activity is stored in log form
• A rapid response plan in the event of a data breach

However, no one can guarantee 100% security on the internet. We make every effort to provide the highest level of protection, but no method is completely impenetrable. You also bear the responsibility of keeping your password private and notifying us immediately if you notice any suspicious activity.

Data Retention Period

beji retains your information only for as long as necessary. The retention period depends on the type and purpose of the information.

7.1 Information for Active Accounts

All account information is retained for as long as your account remains active. This information is necessary to provide services and maintain your transaction history.

7.2 After Account Closure

Even after an account is closed, financial transaction records are retained for a period specified under applicable law. Information related to fraud prevention may also be kept for a reasonable period. We securely delete unnecessary information after the defined period.

Your Rights

You have certain fundamental rights over your personal information, which beji fully acknowledges.

8.1 Right to Know

If you would like to know what information we hold about you, you can contact us at any time. We will let you know within a reasonable time.

8.2 Right to Correction

If there is any error in your information, you may request a correction. Some information can be changed directly from account settings; for other cases, the support team's assistance will be required.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations. Details on this will be provided when processing an account closure request.

8.4 Right to Opt Out of Promotional Communications

You can stop receiving promotional emails or notifications at any time. This preference can be changed from account settings or by contacting the support team. However, transaction and security notifications cannot be turned off.

You have further rights regarding responsible gaming — for details, visit our Responsible Gaming page, which contains full information on self-exclusion and deposit limit settings.

Protection of Minors

All casino and betting services on beji are strictly restricted to persons aged 21 and above. We do not intentionally collect information from anyone under the age of 21.

Age is verified at the time of registration. If information comes to our attention that an account holder is under 21 years of age, that account will be suspended immediately and the related information will be deleted through the appropriate process. If a guardian notices a minor using this platform, they are requested to contact us directly.

Policy Changes and Updates

beji may update this privacy policy in response to service improvements, adoption of new technology, or changes in law. When changes are made, the following steps will be followed:

• The "Last updated" date at the top of the policy will be revised
• For significant changes, a notification will be sent to the registered email address
• Continuing to use the platform after an update means accepting the new policy
• If you object to the changes, you will be given the option to close your account

Visit this page regularly to stay up to date on the latest policy. For answers to general questions about our services, go to the FAQ page, where detailed answers to common questions are available.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us directly. Our data protection team will review your matter promptly.

To learn more about beji's services, resources, and company, visit our About Us page.