Play responsibly,
stay safe
beji believes that entertainment is healthy only when it is controlled, mindful, and enjoyable. On this page we provide you with tools and advice to help you stay safe.
Online casino and sports betting are a form of entertainment — but like all entertainment, they need to be enjoyed with awareness. At beji we want every member to play while maintaining their financial and mental wellbeing. That is why we have built a number of self-control tools that you can use at any time.
For any questions or concerns you can read the information in our FAQ, or contact us directly via 24/7 live chat or email. beji's support team assists in both Bengali and English.
Age limits are strictly enforced
The minimum age to open an account at beji and to take part in any form of betting or casino activity is 21 years. Submitting proof-of-age documents during account verification is mandatory. To protect minors, we have set out this policy in detail in our Terms and Conditions. If an underage member of your household uses your device, always make sure your account is logged out and keep your password private.
Is gambling becoming a problem?
Most people play for entertainment and enjoy gaming in a healthy way. But for some, the habit of playing can gradually take on a negative form. Staying aware of your own behaviour makes it possible to act before the problem grows. beji is here with you — to help identify problems and find a way forward.
Our About Us page states that beji always puts members' wellbeing first. This commitment is not just in words — we put it into practice through every policy and tool we offer.
Self-control tools
beji lets you set your own limits on how you play.
Set a deposit limit
Set an upper limit on how much money you deposit on a daily, weekly, or monthly basis. Once this limit is set, lowering it takes effect immediately, but increasing it requires a waiting period of a few days.
Session time limit
Set a time limit in advance for how long you play in one sitting. When the set time is up, the system will automatically alert you and, if needed, end the session.
Loss limit
Use a loss limit to stop playing once you have lost a set amount. This protects you from placing larger bets in an attempt to recover losses.
Reality check
At regular intervals a pop-up message will tell you how long you have been playing and how much you have spent in total. This reminder helps you make informed decisions.
Self-exclusion
You can close your account for a set period (30 days, 3 months, or 6 months) or permanently. Creating a new account during the exclusion period is not allowed. Contact live chat for assistance.
Cooling-off break
You can take a temporary break without closing your account completely — from 24 hours up to 7 days. During this time deposits and betting will be suspended, but you will still be able to view your account details.
Warning signs
If you notice the following signs, they may indicate a gambling problem.
Spending beyond your budget
You are spending more on gaming than your monthly income or your set entertainment budget allows. You are struggling to cover everyday expenses or having to borrow money.
The urge to chase losses
After losing, you repeatedly want to play again to get that money back, and you are breaking your limits to place larger bets.
Hiding it from family and friends
You are hiding the amount you play or the time you spend playing from family or friends. You are spending more time playing and less time with the people close to you.
Restlessness when not playing
On days when you do not get a chance to play, you feel irritable, anxious, or restless.
Impact on work and studies
Thoughts about playing keep coming to you during work hours or while studying. You are sleeping less and finding it hard to concentrate.
Breaking your own limits
You repeatedly exceed the limits you set for yourself and feel regret afterwards, but the next day you do the same thing again.
Where to find support
Acknowledging a problem takes courage — do not delay seeking help.
beji live chat support
Contact beji's 24/7 live chat at any time of day or night. Our team will assist you in Bengali with setting limits, taking an account break, or self-exclusion.
Contact by email
If live chat is not convenient, write to us in detail by email. beji's support team replies in Bengali and English, and full confidentiality is maintained.
Family and trusted friends
Talk to the people closest to you. The support of family can often be just as effective as professional assistance. Rather than keeping it hidden, have an open conversation.
Professional counselling
Talking to a mental health specialist or counsellor is not a sign of weakness. There are trained addiction professionals at many hospitals and organisations across Bangladesh.
Mental health centres
Contact a local government or private mental health service centre. Gambling addiction is a recognised mental health condition and treatment is available.
Support groups
Sharing experiences with people who have faced the same problem is effective for many. Look for online or in-person support groups.
Assess yourself
Use the questions below to understand how healthy your gaming habits are.
Answer with your experience over the past 30 days in mind:
beji's commitment
beji is not just a gaming platform — it is a community where every member's wellbeing matters to us. We believe responsible gaming is a shared responsibility — both ours and yours. In accordance with our Privacy Policy, your information and activity are fully protected.
- A strict 21+ age verification process is followed.
- Self-exclusion requests are processed within 24 hours.
- Requests to lower the deposit limit take effect immediately.
- All responsible gaming requests are handled with the highest level of confidentiality.
- Members in difficulty are directed towards professional support.
- Support is provided in Bengali 24/7.
Responsible gaming — common questions
Contact beji's 24/7 live chat or send a request by email. Let us know how long you want the exclusion to last — 30 days, 3 months, 6 months, or permanent. Our team will close the account and send you a confirmation within 24 hours. You should not attempt to open a new account during the exclusion period.
Lowering the limit takes effect immediately at any time. However, increasing the limit is subject to a waiting period — this protects you from changing your mind on impulse. This arrangement is an important part of our responsible gaming policy.
No. The minimum age to open an account at beji is 21 years. People aged 18 to 20 are also not eligible to use this platform. Submitting a government-issued ID for age verification is mandatory. Any attempt to open an account using false information will result in that account and all funds in it being forfeited.
Change your password immediately and enable two-step verification (OTP). Make it a habit to log out after every session. If you suspect that a minor has used your account, contact beji's live chat straight away — we will review the transactions and take the necessary steps.
Yes. Gambling addiction is a behavioural addiction recognised by the World Health Organization, and there are established treatment methods for it. Cognitive-behavioural therapy (CBT), support groups, and professional counselling have helped many people return to a healthy life. Acknowledging the problem and seeking help is the most important first step.
Yes. Your account balance remains fully secure throughout the self-exclusion period. The remaining balance can be withdrawn after the exclusion ends (or, in the case of a permanent closure, by contacting us). The minimum withdrawal amount is ৳1,000 and processing time is usually 5–30 minutes.